• 📧 info@bluerockltd.co.nz

  • IOLITE By Blue Rock Skin Care In Marlborough NZ - Header Strip

  • Shopping Policies

  • Be sure to go through the information below to understand our various shopping policies including the payment and shipping options available to you.

  • Payment Options

  • Accepted Forms of Payment

    When checking out, you will have a payment choice between

    1. paying with your VISA / Mastercard credit/debit card via PayPal (no PayPal account needed)
    2. paying via Direct Debit (aka Bank to Bank Transfer)
    3. paying via POLi (see video)

    You will receive an email receipt for your purchase.
    Your items will NOT be shipped out until payment has been received.

  • Paying with POLi

  • Shipping Policy

  • Shipping Policy

    Blue Rock Skin Care offers a variety of shipping options - some specific to our customers in New Zealand and others for our international customers.

    Please note that the shipping cost does not merely cover postage, but it includes packaging and handling costs as well.

    As soon as confirmation of your payment has been received, we will ready your order for shipping. You will receive a email notifying you when your order has been shipped. Soon thereafter, you will receive another email containing a tracking link for you to follow the progress of the delivery of your order. Once we have shipped your parcel via your chosen courier, it is out of our hands and our control.

    Should you have an issue with your delivery, kindly contact your courier FIRST so that they can trace your parcel and get it to you.

    Please note that NO tracking information will be available until the courier has picked up your parcel and scanned it into their system. Courier pick up is done daily from Monday to Friday ONLY (except public holidays, then pickup is on the next business day). In some cases, it can take a day or two for the tracking information to be updated in the courier's system.

     

    MARLBOROUGH Region: FREE Delivery
    Blue Rock Skin Care is situated in Blenheim and can deliver free of charge in Benheim/Picton/Renwick area.

     

    NEW ZEALAND: $7.50
    We ship using the Track & Trace option via FastWay.

     

    INTERNATIONAL: Varies
    The only international countries we  ship to are Australia, UK & USA.

    NOTE: if you are from one of these countries and would like to order our products, you will NOT be able to do so via the online shopping cart. Please submit a request via the Contact Form. Be sure to state which products you'd like and how many of each product you wish to order. Then we'll calculate the shipping costs (you must provide your shipping address for us to do so) and we'll send you an quote for the total with payment instructions.

  • Refund Policy

  • Refund Policy

    Thank you for shopping at Blue Rock Skin Care. Our products are 100% natural and are made from the highest quality raw material grown in their indigenous climate.

    Returns of products are accepted on the following conditions:

    1. product/s is/are returned within 10 days of date of purchase.
    2. the receipt or proof of purchase is included with the returned item/s.
    3. customer pays for return shipping.
    4. product/s is/are returned unopened and/or in its original packaging. Otherwise, a 15% restocking fee will be applied.

    If your return meets the above requirements, we will add a credit slip to your account (within 5 working days) for the purchase price of the product/s less any applicable restocking fees.

    You will receive an email confirmation once the credit is available in your account. You can use your credit on your next purchase.